cancellation & refund

At Trustingo, we strive to provide excellent services and ensure customer satisfaction. However, we understand that circumstances may arise where you need to cancel an order or request a refund. This Cancellation & Refund Policy outlines the guidelines and procedures for canceling orders and seeking refunds. Please read this policy carefully before proceeding.

cancellation & refund

1.Cancellation Policy

1.1 Homework Help Orders: If you wish to cancel a homework help order, please notify us as soon as possible. You may cancel your order before the work has commenced, and we will provide a full refund.

1.2 Tutoring Sessions: If you have scheduled a tutoring session and need to cancel, please inform us at least 24 hours in advance. If you cancel within the 24-hour window, we may charge a cancellation fee. However, we understand that emergencies can occur, and we will review such cases on an individual basis.

2.Refund Policy

2.1 Quality Issues: We strive to deliver high-quality services and ensure customer satisfaction. If you are not satisfied with the quality of the delivered work, please contact us within 7 days of receiving the completed assignment. We will review your concerns and, if found valid, provide a refund or offer to revise the work to meet your expectations.

2.2 Non-Delivery: In the rare event that we fail to deliver the completed work within the agreed-upon deadline, you may request a refund. We will thoroughly investigate the issue and, if confirmed, provide a full refund for the undelivered work.

2.3 Duplicate Payment: If you accidentally make duplicate payments for the same order, please contact us immediately. We will review the situation and process a refund for the duplicate payment as soon as possible.

2.4 Service Unavailability: In the unlikely event that we are unable to provide the requested service due to unforeseen circumstances or technical issues, you may request a refund. We will evaluate each case individually and provide an appropriate refund based on the circumstances.

3.Refund Process

3.1 Refund Request: To request a refund, please contact our customer support team through the provided channels (email or phone). Clearly state the reason for the refund request and provide any supporting documentation or evidence, if applicable.

3.2 Refund Review: Once we receive your refund request, we will review the information provided and assess its validity. We may request additional details or clarification, if necessary, to expedite the refund process.

3.3 Refund Approval: If your refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used for the transaction, unless otherwise specified.


4.1 Partial Refunds: In some cases, a partial refund may be issued depending on the circumstances surrounding the refund request. We will evaluate the situation and provide an appropriate refund based on the specific case.

4.2 Third-Party Charges: Trustingo is not responsible for any charges or fees imposed by third-party payment processors or financial institutions in connection with the refund. Any such charges are the sole responsibility of the customer.

5.Contact Us

If you have any questions or need further clarification regarding our Cancellation & Refund Policy, please don’t hesitate to contact us through the provided channels (email or phone). Our customer support team will be happy to assist you and address any concerns you may have.

Note: This Cancellation & Refund Policy is subject to change. Please refer to the most recent version available on our website for the latest updates.

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